Help & FAQ

Need help? Find answers to common questions about RteRme orders, shipping, returns, jewelry care and product details.

Orders

How can I check my order status?
After placing an order, you will receive a confirmation email. Once your order has shipped, you will receive tracking information by email if tracking is available.

Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Shipping

Where do you ship?
RteRme ships to selected international destinations. Available shipping options, costs and estimated delivery times are shown at checkout.

How long does shipping take?
Estimated delivery times depend on your location and the shipping method selected at checkout. Please refer to your order confirmation and tracking details for updates.

Returns

Can I return my order?
Please refer to our Refund Policy for return eligibility, timeframes and conditions.

Jewelry Care

How should I care for my jewelry?
Keep your jewelry away from water, perfume, lotions and chemicals. Store each piece separately after wearing to help protect its finish.

Product Details

What type of jewelry does RteRme sell?
RteRme creates vintage-inspired jewelry with bold details, sculptural shapes, pearl accents and polished finishes. Our pieces are designed for weddings, parties, special occasions and elevated everyday styling.

Are your pieces suitable as gifts?
Yes. Many RteRme pieces are gift-ready and suitable for birthdays, weddings, celebrations and special moments.

Need more help?

Contact us at: info@rterme.com